How do Manawa's partner bookings work?

Manawa's booking management system is one of the main added values that comes up when we ask our partners. The main reason is that it's quick and easy, and the second is that we connect via API with our partners' software or that we suggest bookings and don't impose them directly.

With Manawa, you always have the option of responding directly to requests but also of proposing other dates or slots, and there are no charges in the event of cancellation, whether due to stock, weather or even technical problems specific to our outdoor and adventure activities.

How customers book Manawa

Booking on Manawa.com is really quick and easy, in fact this is Manawa's main added value for customers, feel free to take a look at the 22,000 customer reviews we have since we started in 2016.

Below you can follow the experience of our customer Martin who wants to book an outdoor and adventure activity.

• Martin discovers your activities on Manawa.com via one of our acquisition channels (paid advertising, affiliation, multi-booking, etc.).
• Once Martin is on the activity page, he'll see photos, prices, details of the activity and all the information he needs to plan ahead and make him want to book.
• So Martin clicks on book and makes a booking request for 4 people for an activity on 22 September. He enters his surname, first name, telephone number, email address (and, if necessary, depending on the activity, his height, weight, shoe size, level, etc.) and bank details.
• Martin books his activity online using secure payment by credit card or Paypal.

From here, the booking is sent directly to our partners, who will have to respond either manually, automatically or semi-automatically!

Manage your bookings manually

70% of Manawa's partners manage their bookings this way, but we're also aware that this is changing a lot. Outdoor and adventure professionals are increasingly turning to booking software, which means that more and more of our partners are opting for other options to manage their Manawa bookings.

• Once Martin has finalised the booking, he receives an email informing him that the booking is awaiting confirmation and that he will receive a reply within 48 hours.
• At the same time, you will receive an email, an SMS and a notification on the partner space asking you if you are available on the requested date to welcome 4 customers.
• If this is possible for you, you validate directly. This will automatically share all Martin's information with you and Martin will receive yours. If it's not possible, for reasons of availability or weather, you can suggest other dates or slots to match an existing group or create a new outing. This is automatically sent to customers.
• Once the booking is confirmed, the customer's bank card is debited. The funds go into a block account in your name, hosted by Manawa.
• On the day of the event, you will welcome Martin as you would your usual customers.

Automatic booking management via your booking software

It's the ideal solution for customers, because they can see your prices and availability directly, but also for us and our partners, because it saves a huge amount of time. We are currently connected to 10 reservation software packages and are adding new ones every year: Fareharbor, YoPlanning, Resamare, Rezdy, Bokun, BookingKit, Trekksoft, Activitar, Regiondo and Turitop.

• If your booking tool is connected via API to Manawa, Martin will book directly into your live schedules.
• The booking is therefore instantly confirmed, the payment debited and you will automatically find all Martin's information in your schedules on your booking software and Martin will automatically receive the confirmation email with your contact details.
• On the day of the event, you welcome Martin as you would your usual customers.

Semi-automatic management by Manawa customer service

This is an intermediary solution that we are offering our partners equipped with booking software not yet connected to Manawa, to enable us to save time and improve the customer experience. The idea is that Manawa's specialist customer service teams can access your schedules and enter customer information directly.

• Once Martin has made the booking, it sends a notification to Manawa's customer service department.
• Manawa connects to our partner's booking software to check availability.
• If the activity is available, the specialised customer service enters all Martin's information directly into the partner's booking software (without payment, either via a login and password or via a 100% promotion code) and then validates the booking. If the date is not available, Customer Services will contact Martin directly to propose alternative dates.
• On the day of the event, you welcome Martin as you would your usual customers.

Take the hassle out of booking!

This option is perfectly suited to our partners who have sufficient capacity to accommodate 100% of the customers offered by Manawa. The idea is simple: as soon as a customer books via Manawa, the activity is automatically confirmed and your details and those of the customer are automatically exchanged. This approach is particularly well suited to canoe hire companies or adventure parks, where direct management of bookings is unnecessary and time-consuming.

If you have any questions, don't hesitate to contact your regional manager directly or join us on Manawa.com.