4-month fixed-term contract - Customer service manager
4-month fixed-term contract - Customer service manager
Job details:
- Location: Paris 10eme
- Contract: Fixed-term contract
- Salary: €2,500 gross per month + bonus
- Start date: 02/06/2025
- End date: 30/09/2025
Who we are :
Manawa is the leading website for booking outdoor activities in France and Europe, and we're looking for a Customer Service Manager to join our team in Paris on a fixed-term contract. Our mission? To enable as many people as possible to discover outdoor and adventure activities and experience unforgettable moments.
In just a few years, with a network of over 2,500 outdoor professionals and more than 10,000 activities worldwide, Manawa has become the leading site for booking a scuba-diving experience in Greece, a canyoning trip in the Ardèche, a dog-sledding excursion in Quebec or a surfing session in Biarritz.
About the role :
As a Customer Service Executive at Manawa, you will be at the heart of the customer experience, playing a crucial role in ensuring the satisfaction and loyalty of our adventurers. Your main task will be to ensure smooth and efficient communication with our customers, while ensuring the quality of their experience before, during and after their outdoor activities.
Your main responsibilities:
- Manage the projects of our adventurers (customers) via our back office
- Advise and guide our adventurers on their next adventures (canyoning, kitesurfing, rafting, surfing, diving, mountaineering...)
- Assisting our customers after they have booked (meeting point, weather conditions, etc.)
- Be the first point of contact for our adventurers (by telephone, e-mail and online chat) before, during and after the experience.
- Create and complete our adventurers' profiles in a centralised system
- Establish quality relationships with our adventurers and partners: you will be the "voice" of Manawa
- Participate in various one-off projects
Key requirements:
- You're passionate about sports and outdoor activities
- You have a good command of French and a second language (English, Spanish, German, Italian)
- You are curious and enjoy teamwork in an international environment
- You are comfortable interacting with customers and partners from all over the world, including by telephone.
- You are rigorous in following up your tasks
Bonus points :
- You have some initial experience in customer service
- You have experience in the tourism sector
- You have a good command of a third language
What you need to know:
- This position requires you to work some Saturdays or Sundays on the basis of 1 or 2 days per month. These days are made up and receive better pay.
The advantages of working at Manawa :
- Join a young, international team with a passion for adventure
- A large terrace in the heart of Paris for your lunch breaks
- 2 days teleworking per week allowed
- Reimbursement of 50% of your transport ticket and luncheon vouchers
- Discounts on our entire catalogue of activities
Are you interested in this offer?
👉 Send us your CV and covering letter to [email protected], specifying the vacancy you are interested in in the subject line.