How to manage your bookings on Manawa?

API-connected partners: Your bookings land directly in your booking software. You don't need to manually validate requests. However, you can still use the Bookings tab to view your Manawa reservations and, when needed, manage cancellations, since your software doesn't push those back to Manawa.

Every booking made on Manawa comes through your back-office. This is where you'll find all your pending requests, confirmed upcoming reservations, past activity history, and your customers' contact details. This guide walks you through how to handle everything, stress-free.

1. The Bookings tab: overview

Log in to backoffice.manawa.com and click on Bookings in the left-hand menu. All your reservations are organised into 4 filters:

💡 Accounting tip : The Download CSV button (top right) lets you export all your bookings as an Excel file — very handy for your end-of-season accounts.

2. Responding to a booking request

Every new booking request arrives with a Pending status. You receive an email and SMS alert as soon as a request comes in. You can respond directly from the link in the email, or from your back-office.

⏰ Respond within 48 hours

After 48 hours without a response, the booking may be cancelled or redirected to another partner. The faster you respond, the better for your conversion rate and your visibility on Manawa.

To access a request from the back-office:

1. Go to Bookings → Upcoming.
2. Click on the reservation with a Pending status.
3. The booking detail opens with the "Confirmation required" block.
4. Choose one of the 3 options: Accept, Reschedule or Decline.

✅ Accept

The booking is confirmed immediately. The customer receives a confirmation and you get their contact details.

📅 Reschedule

You propose alternative slots. The customer chooses or declines. Ideal when the requested slot is full.

❌ Decline

You turn down the request. Manawa support takes over with the customer. No fees apply to you.

3. Accepting a booking

This is the simplest option. Clicking Accept confirms the booking as requested, same date, same time, same number of participants.

1. Click Accept in the "Confirmation required" block.
2. The booking immediately switches toBookedstatus.
3. The customer receives their confirmation by email.
4. You receive the customer's full contact details (name, phone number, email address).

✅ Good habit: Accept as early as possible. A customer who gets a quick confirmation is a reassured customer, and a reassured customer doesn't go looking for an alternative elsewhere.

4. Rescheduling (proposing alternative dates)

Can't honour the requested slot, but you can welcome the customer at a different time? Use Reschedule to offer them alternatives.

1. Click Reschedule.
2. Indicate whether you want to close the original slot (it's fully booked) or keep it open (e.g. you have capacity but not for this specific request).
3. Propose at least 2 alternative dates. You can add more using the "+ Add date" button.
4. Confirm. The customer receives your proposals by email and SMS.

ℹ️ What happens next: The customer has 3 to 24 hours to respond (depending on how close the activity date is). If they accept one of your proposals, the booking is automatically confirmed. If they decline or don't respond in time, the case is passed to Manawa support, who takes over.

5. Declining a booking

Sometimes declining is the only reasonable option, exceptional unavailability, incompatible weather conditions, a closed slot. No fees are charged if you need to turn down a request.

1. Click Decline.
2. Indicate whether you want to close the slot or leave it open for future bookings.
3. Leave a message for the Manawa support team (reason for declining, possible alternative to suggest to the customer…). This message is not sent directly to the customer, support handles the communication on their end.
4. Confirm.

⚠️ Prevent rather than decline: Repeated declines on the same slot are often a sign that your Manawa calendar isn't up to date. Use the Closures and stock tool to block unavailable slots in advance, you'll avoid requests you can't honour, and protect your visibility on the platform.

6. Finding a customer's contact details

As soon as a booking is confirmed (Booked), you have access to the customer's full contact details from the Upcoming tab.

1. Go to Bookings → Upcoming.
2. Click on the confirmed booking.
3. A side panel opens with the full details: date, participants, activity… and just below, the customer's contact information.

💡 Use these details: Don't hesitate to contact your customer directly to confirm the meeting point, access conditions, what to bring, or any other logistical details. A well-informed customer means a smooth activity, and a great review.

A question about a specific booking?

For anything related to an ongoing booking, a customer change request or an after-sales issue, contact our support team: [email protected]. For anything about your account, activities or partnership: [email protected].